Our Newsletter


Shipping & Returns

Return Policy:

  • All returns require a Returned Merchandise Authorization Number (RMA#) or the package will be refused.  Merchandise must be returned in the original condition it was received within 14 days of the original date of delivery for a refund of the purchase price.  All Shipping and Handling Fees (including the Return Shipping Fees) are non refundable.  Please do not return any item(s) without authorization (see further below) or your item(s) will be refused.

  • Full refunds (including shipping costs) are only given if the return is a result of our error (you received an incorrect or defective item, etc.).

  • If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button and following the return instructions. We'll notify you via e-mail of your refund once we've received and processed the returned item.  You should expect to receive your refund within 72 hours of us receiving your return. You may also contact us by email or telephone to process your return.

 

Shipping:

     
  • We ship all our items usually within 1-2 business days of receipt of a cleared payment (Monday thru Friday), excluding Holidays. We use the United States Postal Service (USPS) and the United Parcel Service (UPS) as our shipping carriers.

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  • The approximate delivery times for the following U.S. Domestic Shipping Methods are:

  • United States Postal Service (USPS)
     
    United Parcel Service (UPS)
    • Express Mail (1 business day to most locations)
    • UPS Next Day Air (The next business day)
    • Priority Mail (2-3 business days)
    • UPS 2nd Day Air (2 business days from Shipping Date)
    • First Class Mail (2-5 business days - 13oz limit)
    • UPS 3 Day Select (3 business days)
    • Parcel Post (4-12 business days - depends on location)
    • UPS Ground (3-6 business days - depends on location)

     

  • The approximate delivery times for the following International Shipping Methods are: First-Class Mail International (Varies by Country, but is usually 7-20 business days), Priority Mail International (6-14 business days), and Express Mail International - to most locations worldwide (3-7 business days). First-Class Mail International Mail does not provide real-time tracking. Only select Priority Mail International services & Express Mail International have the ability to be tracked.

  • The shipping times listed above are only approximations. Please realize that we are not responsible for service transit time. Transit times are provided by the carrier. Shipping times reflect Business Days, which exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods. In addition, parcels may experience unexpected or unexplained delays cause by the shipping carrier, which we have no control over. International Shipments may also experience delays clearing Custom Inspections in your country (see the International Shipments and Custom Fees Section further below on this page for more information).

  • IMPORTANT: All shipping methods may not be available for a particular item or items we sell to your location - please email us for more information.

 

Understanding Shipping Status
Pending: Your order has been received and is awaiting payment confirmation.
Awaiting Payment: Your order has been received and we are awaiting your payment.
Awaiting Fulfillment: Your order has been reviewed, verified and payment has been cleared. We are now packing your order and preparing for shipment.
Awaiting Shipment: Your order is awaiting pickup for delivery by the shipping carrier.
Shipped: Your order has been shipped and is on its way to you.
Cancelled: Your order has been cancelled. If you did not request cancellation, you will receive an email with an explanation.

 

International Shipping:

  • All Canadian and International shipments may be subjected to a Customs Duty Tax or VAT Fee in the country you live in at the time of delivery. Merchandise exported into another country must also clear customs inspections. All Customs/VAT fees & duties are the sole responsibility of the customer. The person who receives the merchandise must pay any Custom/VAT fees that are due at the time of delivery to the Postal representative. We do not collect this tax and it is not included in your shipping charges. Also, please be aware that some shipments may be delayed by Customs Agents during inspection for entry into your country (which can result in a delay in the delivery of your order from 7 to 45 days) and that we have no control over these inspection delays.

  • Please Do Not Ask Us To Mark Your Purchase as a Gift!!!
    We are required by law to state the value and the contents of all international packages on a customs form attached to the outside of each package. Please do not ask us to misstate the value or contents of your order. If you are not prepared to pay your countries' Import Duties or VAT Fees, please do not place an order. Any discrepancy between the package contents and the description on the customs form on the outside of the package can be a cause for delay by postal or customs authorities.